FAQ
AS SOON AS YOUR PARCEL HAS LEFT OUR WAREHOUSE WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL, WITH A LINK TO TRACK YOUR PARCEL ONLINE.
DID YOU WAIT UNTIL YOUR ESTIMATED DELIVERY DATE? PLEASE ALLOW AN EXTRA FEW DAYS FOR YOUR ORDER TO BE DELIVERED - OUR PARTNERS ARE DOING THEIR BEST TO GET YOUR ORDER TO YOU. MAKE SURE YOU KEEP AN EYE ON THE TRACKING LINK FOR THE LATEST UPDATES AND INFORMATION.
WHAT SIZE SHOULD I CHOOSE?
OUR ITEMS ARE UNISEX. PLEASE CONSULT OUR SIZING CHART TO MAKE SURE YOU CHOOSE THE CORRECT SIZE.
I HAVE RECEIVED MY PACKAGE AND I’M CONSIDERING A RETURN, HOW LONG DO I HAVE?
YOU HAVE UP TO 3 WEEKS - POST-DELIVERY - TO RETURN YOUR ITEM(S)
I WANT TO RETURN MY ITEM(S), WHO COVERS THE SHIPPING COST?
THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S).
MY PACKAGE HAS BEEN AUTOMATICALLY RETURNED TO VYBZ STORE, WHAT NOW?
AS SOON AS THE ITEM(S) ARRIVE AT OUR WAREHOUSE WE WILL SHIP OUT A NEW PACKAGE. YOU CAN ALWAYS CONTACT US ABOUT REMARKS OR QUESTIONS THROUGH SUPPORT@VYBZ-STORE.COM
I REQUESTED A DIFFERENT SIZE ON THE RETURN FORM BUT GOT A REFUND INSTEAD. WHY IS THIS?
SINCE WE HAVE VERY LIMITED STOCK EXCHANGES AREN’T ALWAYS POSSIBLE. SHOULD YOU REQUEST A SIZE THAT’S NO LONGER AVAILABLE, A REFUND WILL BE ISSUED.
I REQUESTED A REFUND, WHEN WILL I RECEIVE IT?
AS SOON AS THE ITEM(S) ARRIVE AT OUR WAREHOUSE WE WILL PROCESS YOUR REFUND. PLEASE ALLOW UP TO 14 DAYS FOR YOUR REFUND TO ARRIVE AT YOUR ORIGINAL METHOD OF PAYMENT.
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Are there any upcoming events?
Please check our events page or follow our socials to keep track of our upcoming events.
What kind of music will be played?
VYBZ promotes different genres of house music, mainly Tech House. We do not promote techno. Please have a listen to each artist on our lineup or check out our Spotify playlist to sample our sound before you decide to go to our event.
What's the minimum age to get in?
The minimum age for our events is 18+.
This could differ depending on the venue of our event. If that’s the case, we will communicate this thoroughly.
Where can I buy tickets?
Purchase tickets through our webshop. If an event is sold out, use Ticketswap to avoid scams.
Where can I find my tickets?
After purchasing a ticket, you'll receive a confirmation email. Check your spam and trash folders if you can't find it.
How do I avoid ticket scams?
Only buy tickets through our official webshop or from verified sellers on Ticketswap. We use a secure swap system where tickets become downloadable close to the event with a unique code.
The event is sold out. Where can I buy tickets?
When an event is sold out, we advise you to only buy tickets at TicketSwap to avoid scams. If we have door sale tickets, we will announce this on our social media / in the event. Please note: we will not provide any guest lists randomly. When an event is sold out, we have to take the capacity of the venue into account, and therefore we have to be very strict with our total visitor count.
Will there be extra door sale tickets?
When an event is sold out we usually don't do door tickets. If we do, we will announce this in the online event or at our social media channels.
Until what time can I enter the event?
Usually, our doors close a couple of hours before the end of the event. We will also share a last info post containing information about entering on our social media platforms prior to the event.
Will there be lockers?
Lockers will be available to rent at the venue. Depending on the venue, there might be an online locker sale before the event.
Please check our social media or the online event for online locker sale ahead of the event.
Do I need my ID to get in?
You will need official documents (driver's license, ID or passport) to get in. Our security staff will check age at the doors.
Do you sell cigarettes?
We don't sell cigarettes at our events. Please bring enough yourself.
Do you sell food at the events?
We always make sure to have certain food items available.
Where can I buy merchandise?
Depending on the stock we have left of newly announced items, merch will be sold at our events. Please also see our online merchandise shop.
Where can I make a business proposal?
Photography, internships, volunteering & more. For business proposals, please reach out hello@vybzevents.com.
I have a question not answered here. Where can I get in touch?
Please mail to hello@vybzevents.com with your question.